Need advice? We’re here to help.
Are you having trouble with an order, payment, product download, or accessing digital content? Please fill out the form below and let us know what you need help with.
If your inquiry relates to a specific order, please include the order number and the email address used for the purchase. For technical issues, feel free to attach a screenshot—it helps us identify and resolve the problem faster.
Before you write to us
You might find a solution in no time:
I haven't received the order email
Please check your Spam, Bulk, or Promotions folders. The email containing your order details and links may sometimes be automatically sorted into these folders.
I cannot download the purchased file
If the link isn't working or the file isn't downloading correctly, please send us your order number and the product name. We will verify the order and help you access the file.
I can't open the Canva template
For Canva products, you typically receive a PDF file containing a link to create your own copy of the template. Open the link in your browser and log in to your Canva account.
I cannot open the PDF or other file
Make sure the file has finished downloading completely. You can open PDF documents directly in your web browser or in a standard PDF reader application.
Where can I find the invoice?
The order receipt is sent electronically to the email address provided during checkout. If you cannot find it, please send us your order number.
If you haven't found a solution, please submit a request using the form.